Terms of Service | 99Server

Introduction

Your agreement with 99Server

Welcome to 99Server. These Terms of Service ("Terms") govern your access to and use of our website, services, and products ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Important Notice

These Terms constitute a legally binding agreement between you and 99Server. If you do not agree with any part of these Terms, you must not use our Services.

Legal Agreement

View Jurisdictional Information

99Server operates under the laws of the State of Delaware, United States. Any disputes will be resolved in the courts of Delaware. For EU customers, specific provisions may apply under GDPR.

Account Terms

Your responsibilities and requirements

To access certain features of our Services, you must create an account with 99Server. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

Account Security

Maintain confidentiality of your account credentials
All activities that occur under your account are your responsibility
Immediately notify 99Server of any unauthorized use
Comply with all applicable laws in your use of the Services

Security Requirement

Accounts registered by "bots" or other automated methods are not permitted. You must be 18 years or older to use our Services.

Age Verification Details

For users under 18, a parent or guardian must create and manage the account. We may request verification of age or parental consent at any time.

Service Usage

Acceptable and prohibited uses

Our Services are designed to provide reliable hosting solutions for legitimate purposes. You agree not to misuse our Services in any way that violates these Terms.

Prohibited Activities

Violates any law or regulation
Infringes upon the rights of others
Is threatening, abusive, or harassing
Contains viruses or other harmful code
Attempts to gain unauthorized access to systems

Zero Tolerance

Prohibited Content	Examples	Penalty
Illegal Material	Pirated software, hacking tools	Immediate termination
Malicious Content	Viruses, phishing pages	Immediate termination + reporting
Copyright Infringement	Unauthorized distribution of media	Suspension + DMCA process
Spam-related	Bulk email services, spam scripts	Suspension + cleanup fee

Resource Usage Policy

Shared hosting accounts must not exceed:

25% CPU usage for more than 90 seconds
1GB memory usage per process
100,000 inodes per account
100 concurrent connections

Violations may result in temporary suspension or migration requirements.

Payments & Billing

Financial terms and conditions

All Services are billed in advance on a recurring basis (monthly, quarterly, annually) unless otherwise agreed. You authorize 99Server to charge your chosen payment method for all applicable fees.

Billing Policies

Non-refundable: Fees are non-refundable except as required by law
Late payments: May result in service suspension after 7 days
Price changes: Communicated 30 days in advance
Chargebacks: Will result in immediate account termination

Financial Terms

Refund Policy

Dedicated server plans come with a 7-day money-back guarantee. Domain registrations, SSL certificates, and setup fees are non-refundable. Refund requests must be submitted within the guarantee period.

Limited Guarantee

Tax Information

All prices are exclusive of taxes. Where applicable, VAT or other taxes will be added to your invoice. EU businesses must provide a valid VAT number for reverse charge.

Service Level Agreement

Our uptime and performance guarantees

99Server guarantees 99.9% network uptime for all Services. If we fail to meet this uptime guarantee, you may be eligible for credits as described below.

Uptime Percentage	Service Credit	Response Time
99.0% to 99.9%	5% of monthly fee	Within 24 hours
98.0% to 98.9%	10% of monthly fee	Within 12 hours
95.0% to 97.9%	25% of monthly fee	Within 6 hours
Below 95.0%	50% of monthly fee	Immediate response

Scheduled maintenance and circumstances beyond our reasonable control (force majeure) are excluded from uptime calculations.

Maintenance Windows

Routine maintenance occurs every second Tuesday of the month between 2:00 AM and 4:00 AM UTC. Emergency maintenance may occur with 2 hours notice when possible.

Termination

Ending your service with 99Server

Either party may terminate Services at any time. 99Server reserves the right to suspend or terminate your account immediately for violations of these Terms.

Upon Termination

Your right to use the Services will immediately cease
All outstanding payments become immediately due
You must remove all data from our systems
We may delete your data after 30 days

Data Retention

Data Export Options

Before termination, you may export your data through:

Web-based control panel exports
SSH/SFTP access for direct downloads
Request a full backup (additional fees may apply)

Limitation of Liability

Understanding our responsibilities

To the maximum extent permitted by law, 99Server shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Liability Cap

Our total liability for any claims under these Terms shall not exceed the amount you paid to 99Server during the six (6) months prior to the event giving rise to the liability.

Legal Protection

Force Majeure Events

We are not liable for failures or delays due to circumstances beyond our reasonable control, including:

Natural disasters
War or civil unrest
Internet or utility failures
Government actions
Third-party service failures

Changes to Terms

How we update our policies

We may modify these Terms at any time. We will notify you of significant changes through email or by posting a notice on our website. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

Notification Process

Major changes: 30 days notice via email
Minor changes: Posted on our website
Emergency changes: Immediate implementation with explanation

Transparency

If you do not agree to the modified Terms, you must discontinue using our Services.